Process and working together
The steps, what we need from you and how we communicate.
What does the process look like, step by step?
1) A 30-minute discovery call. 2) A plan with a fixed quote. 3) Design: your first design within a week. 4) Build and content: you approve every fact. 5) Launch: we set up redirects, submit the site to Google and Bing, and do a check-in after 30 days.
What do you need from me?
Your logo; photos of your work, team and premises; your text, or answers to our questions so we can write it; your domain login; about an hour of your time for the call and reviews; and your approval of every fact before launch.
How much of my time will this take?
About 2 to 3 hours in total: a 30-minute call, about an hour gathering content, and two short reviews of around 30 minutes each.
Who will I actually be working with?
The founder, Harshil, directly. Harshil plans and oversees every project; designers and developers on the team do the build.
How do we communicate?
Video calls for the kick-off and reviews, email for decisions, and a shared project page where you can follow progress and comment on designs.
What are your working hours? How fast do you reply?
Monday to Friday, 9 am to 5 pm Eastern time (7 am to 3 pm Mountain, 6 am to 2 pm Pacific). We reply within one working day.
Can I see progress before it goes live?
Yes, at the review points: the design review, and a full preview before launch.
How many rounds of design changes do I get?
Two rounds of design changes are included. Any extra rounds are quoted before we do them.
What if I don't like the design?
We'll try a new direction within your two revision rounds. If it's still not right, you can stop the project. You've paid the deposit for the work done, and you owe nothing more.
You're remote. How does that work? Will you understand my customers?
Yes. We work remotely from India, during Eastern business hours. We research how customers search in your city, write in Canadian English and use Canadian sources. You approve every fact before anything goes live.
Want more enquiries from your website?
Tell us about your business. We reply within one working day with a plain-language plan and a fixed price.