Technical, hosting and security
Where your site is hosted, security, backups, speed, email and domains.
Where is the site hosted? Is it in Canada?
Yes, on servers in a Canadian data centre.
Is it secure? Do I get SSL (the padlock)?
Yes. Every site gets a free SSL certificate (the padlock).
What if the site gets hacked or goes down?
Uptime monitoring alerts us automatically. We restore the site from backup, usually within hours, at no charge for hosting clients.
Do you back it up? How often?
Yes. Weekly automatic backups, kept for 4 weeks.
How fast will the site load?
Fast. We test with Google PageSpeed before launch and aim to pass Core Web Vitals on mobile. Pages typically load in about 2 seconds.
Can you set up my business email?
No, we don't set up email. We'll point you to a step-by-step guide for Google Workspace or Microsoft 365, and we'll make sure your domain settings work with it.
Can you transfer my existing domain?
You don't need to transfer it. Your domain stays where it is, and we update the DNS to point it at your new site. We don't handle domain transfers.
What happens to my old website?
We copy over the content you want to keep and redirect your old pages to the new ones. Once the new site is live, you can cancel your old hosting.
Want more enquiries from your website?
Tell us about your business. We reply within one working day with a plain-language plan and a fixed price.